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Central Bank of the UAE · Rulebook
CBUAE SME Customer Protection Regulation

Central Bank of the UAE — SME Customer Protection Regulation (C 2/2026),
chapter by chapter

Every chapter and article of CBUAE SME Customer Protection Regulation from the Central Bank of the UAE, with a plain-English summary of each. Ask a question and get an answer cited to the exact article.

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51

Articles

11

Chapters

CBotU

Issuing authority

AI

Cited answers from article text

Central Bank of the UAE — SME Customer Protection Regulation (C 2/2026) is one of the rulebooks issued by the Central Bank of the UAE. For compliance officers, legal teams, and advisors working under this regime, finding the right article quickly matters. Lexara indexes the full text of CBUAE SME Customer Protection Regulation and makes it searchable two ways: full-text and keyword search for rapid lookup, and AI Explorer for natural-language questions answered with citations to the exact article.

CBUAE SME Customer Protection Regulation contents

51 articles in 11 chapters. The full text of every article is in the Laws Browser.

Article 2: Governance and Institutional Oversight

1 article

  1. Article 2.1-2.3

Article (3): Disclosure and Transparency

10 articles

  1. Article 3.1-3.3

  2. Article 3.4(a)

  3. Article 3.4(b)-(c)

  4. Article 3.5-3.6

  5. Article 3.7

  6. Article 3.8-3.9

  7. Article 3.10

  8. Article 3.11

  9. Article 3.12

  10. Article 3.13-3.15

Article (4): Responsible Conduct

20 articles

  1. Article 4.1-4.4

  2. Article 4.5

  3. Article 4.6-4.7

  4. Article 4.8-4.9

  5. Article 4.10-4.13

  6. Article 4.14

  7. Article 4.15-4.19

  8. Article 4.20

  9. Article 4.21-4.26

  10. Article 4.27

  11. Article 4.28

  12. Article 4.29-4.32

  13. Article 4.33-4.37

  14. Article 4.38

  15. Article 4.39-4.45

  16. Article 4.46

  17. Article 4.47-4.50

  18. Article 4.48

  19. Article 4.51

  20. Article 4.52

Article (5): Responsible Financing Practice

2 articles

  1. Article 5.1-5.5

  2. Article 5.6

Article (6): Complaint Management and Resolution

8 articles

  1. Article 6.1-6.4

  2. Article 6.5-6.6

  3. Article 6.7-6.8

  4. Article 6.9-6.10

  5. Article 6.11-6.13

  6. Article 6.14

  7. Article 6.15

  8. Article 6.16

Article (7): Customer Data Protection

5 articles

  1. Article 7.1-7.2

  2. Article 7.3

  3. Article 7.4-7.5

  4. Article 7.6

  5. Article 7.7

Article (8): Shari’ah Compliance

1 article

  1. Article 8.1-8.5

Article (9): Reporting to the Central Bank

1 article

  1. Article 9.1-9.2

Record Retention — Recorded communications with Customers regarding Credit collection

1 article

  1. Article 4.27-ret

Record Retention — Registered Complaint records and details

1 article

  1. Article 6.15-ret

Record Retention — All Customer Data, documents, records and files

1 article

  1. Article 7.4-ret

What CBUAE SME Customer Protection Regulation covers

CBUAE SME Customer Protection Regulation's 51 indexed articles break down by obligation type as follows.

Compliance — 22 articles

Operations — 17 articles

IT/Data — 4 articles

General — 3 articles

Finance — 2 articles

HR — 2 articles

Topics covered

CBUAE SME Customer Protection Regulation spans the following regulatory topics, as tagged by Lexara.

cbuae

consumer protection

sme

AI Explorer: ask a question about CBUAE SME Customer Protection Regulation

Instead of reading through CBUAE SME Customer Protection Regulation article by article, Lexara's AI Explorer lets you ask a question in plain English and get a cited answer — with the specific article referenced.

Ask in plain English — no need to know the article number in advance

Every answer cites the specific article it draws from, with a direct link

Responses include the relevant article text, not just a paraphrase

Cross-reference CBUAE SME Customer Protection Regulation against other Central Bank of the UAE rulebooks in a single query

How Lexara works

Laws Browser

Browse the full article corpus for any UAE authority. Filter by law, chapter, or topic tag.

Full-text search

Keyword and semantic search across 7,000+ indexed articles from 20+ UAE regulators.

AI Explorer

Ask a regulatory question in plain English. Get a cited answer grounded in the actual statutory text.

Trigger layer

Structured deadline data per article — event type, offset, recurrence. No manual calendar parsing.

Common questions

What is Central Bank of the UAE — SME Customer Protection Regulation (C 2/2026)?

Central Bank of the UAE — SME Customer Protection Regulation (C 2/2026) is issued by the Central Bank of the UAE. It has 51 articles across 11 chapters.

What does CBUAE SME Customer Protection Regulation cover?

It is organised into: Article 2: Governance and Institutional Oversight; Article (3): Disclosure and Transparency; Article (4): Responsible Conduct; Article (5): Responsible Financing Practice; Article (6): Complaint Management and Resolution; Article (7): Customer Data Protection; Article (8): Shari’ah Compliance; Article (9): Reporting to the Central Bank; Record Retention — Recorded communications with Customers regarding Credit collection; Record Retention — Registered Complaint records and details; Record Retention — All Customer Data, documents, records and files.

Who issues CBUAE SME Customer Protection Regulation?

The Central Bank of the UAE. Always check the authority's official publication for the binding text.

Can I search CBUAE SME Customer Protection Regulation and ask questions about it?

Yes. Lexara searches the full text of all 51 articles and answers plain-English questions with a citation to the exact article.

Source and use

Laws and regulations are issued and published by the relevant UAE authorities; always rely on the official text. Summaries on this page are for information only and are not legal advice.

The selection, arrangement and summaries of this library are Arakan's own work and are protected under UAE Federal Decree-Law No. 38 of 2021 on Copyright and Neighbouring Rights. Automated scraping, bulk copying or republishing of this content without Arakan's written permission is prohibited and may be an offence under UAE Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes. See the Terms of Service, Section 5.

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